Job Detail

Officer/ Associate Manager-Technology Infrastructure Support, IT Access Control Department - BRAC Bank

Date Posted: Mar 11, 2019
Monthly Salary: 0 BG - 0 BG

Job Description

Job Description / Responsibility


  • Installing and configuring computer hardware, software, systems, networks, printers and scanners
  • Having Sound Knowledge on latest tools, technologies and systems.
  • In-depth understanding of software, hardware and applications.
  • Practical knowledge on High officials/Critical Customers IT Support of a large company ( Preferably in Bank )
  • Supporting cross functional activities for new applications roll out and implementation.
  • Access Management and Periodic Review of In-house and Enterprise applications.
  • Periodic End user feedback collection for BRAC Bank Technology services and escalates to Concern service owners or related department to mitigate or improve underline IT issues.
  • Take ownership of IT Support/Service mails and Technology Contact Center to ensure effective resolution of end user issues.
  • Creating trouble tickets in IT Service management software (Microsoft System Center Service Manger) for end user issues based on phone and IT support/Service mail to track issues, resolve or escalate until completion.
  • Sending Periodic bulk SMS and bulk e-mails to BRAC Bank Ltd. Account holders to notify important updates, various offers and others valuable information.

Job Requirements


  • 3-5 years of experience in IT Support Function preferably in Banking.
  • Should have experience in application and Software support of large local companies.
  • Familiar with IT Service Management Standard (ISO 20000/ITIL).
  • Hard working and Multitasking ability under pressure.
  • Excellent communication skill.
  • Hands on experience on reporting.
  • Must be familiar with any ITSM Applications (System Center Service Manager is preferable)

Skills Required

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Job Detail

  • Location
    Dhaka, Dhaka, Bangladesh
  • Company
  • Type
    Full Time/Permanent
  • Shift
    First Shift (Day)
  • Career Level
    Experienced Professional
  • Positions
  • Experience
    3 Year
  • Gender
  • Degree
  • Apply Before
    Mar 20, 2019

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